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Frequently Asked Questions
Engagement & Wedding Rings
Our timeframe is usually 6 - 8 weeks. Timeframes can increase from October to December.
We can determine finger size during your consultation. For an online order please refer to our Ring Size Guide. For a surprise proposal there are a few ways we can help, please contact us for further tips.
Yes absolutely! We specialise is custom wedding bands made to complement your engagement ring.
Custom Jewellery Orders
Crafting of your ring typically takes 6-8 weeks, with expediting options available if you need it sooner. Please note that shipping is not included within this date. If you wish to ship internationally please contact us for timeframes.
The process of repurposing gold and gemstones will incur costs that need to be considered in relation to the net gain and your goals in supplying second-hand materials.
We understand the significance of integrating a sentimental heirloom into a new design, and we will always approach each situation with care and consideration.
We do not buy second-hand jewellery in exchange for a newly commissioned piece. You can however have the gold content of your second-hand items assessed and it can be used as a credit towards a new piece.
Removing gems from second-hand jewellery can be irreversible. It’s important to assess the quality of the gems to determine if it’s worth the cost of extraction and resetting.
Shipping
Yes! At Metal & Stone Jewellers, we offer free international shipping on all orders, including those for the perfect diamond engagement ring.
Crafting of your ring typically takes 6-8 weeks, with expediting options available if you need it sooner. Please note that shipping is not included within this date. If you wish to ship internationally please contact us for timeframes.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Services
Yes, we offer repairs only at our Strathalbyn studio. Please contact us on 08 85363653 or email us at info@metalandstone.com.au to book an appoitnment.
No
Please note we are By Appointment only at our Adelaide and Strathalbyn studios. Please contact us on 08 85363653 to book a time.